Terms Of Purchase
Last Updated: September 4, 2026
Terms of Purchase
1. Introduction
These Terms of Purchase (“Terms”) apply to purchases made through olyveixa.com (the “Site”).
Olyveixa is a brand owned and operated by Henan Songshuai Lingxuan Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
By placing an order through the Site, you agree to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these Terms and the applicable policies carefully before completing a purchase.
Nothing in these Terms is intended to exclude or limit consumer rights that cannot lawfully be excluded or restricted under applicable law.
2. Eligibility to Purchase
By placing an order through the Site, you confirm that:
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You are legally capable of entering into a binding transaction under the laws applicable to you;
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The information you provide during checkout is accurate and complete; and
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You are authorized to use the payment method selected for the purchase.
You agree to use the Site and purchase products only for lawful purposes and in compliance with applicable laws.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, materials, dimensions, colors, prices, and other information displayed on the Site are accurate and current.
However, minor variations may occur due to screen settings, lighting conditions, manufacturing tolerances, product updates, or other reasonable factors.
If a product you receive is damaged, defective, incorrect, or materially different from its description, please contact our customer support team so that we can provide an appropriate solution in accordance with our Return & Refund Policy.
4. Pricing
Product prices are displayed in the currency shown on the Site unless otherwise stated.
We make reasonable efforts to ensure pricing information is accurate. However, if an obvious pricing or listing error occurs, we may contact you before fulfillment to confirm the correct information.
If we are unable to fulfill an order because of a material pricing error and the order has already been paid, we will issue an appropriate refund to the original payment method.
Price changes will not affect orders that have already been accepted and confirmed, except where permitted or required by applicable law.
5. Order Placement
When you submit an order through the Site, you are making an offer to purchase the selected products subject to these Terms.
You are responsible for reviewing your order details before completing checkout, including:
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Product selection;
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Quantity;
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Billing information;
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Shipping information; and
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Contact information.
Providing incorrect or incomplete information may result in processing or delivery delays.
6. Order Confirmation and Acceptance
After placing an order, you may receive an electronic confirmation acknowledging receipt of your order.
An order may be reviewed before final fulfillment.
We may decline or cancel an order where reasonably necessary, including in circumstances involving:
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Product unavailability;
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A material pricing or listing error;
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Payment authorization failure;
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Suspected fraud or unauthorized activity;
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Shipping restrictions; or
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Other circumstances that reasonably prevent fulfillment.
If we cancel an order after payment has been successfully received, we will issue a refund to the original payment method.
7. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that:
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The information provided is accurate;
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You are authorized to use the selected payment method; and
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You authorize the applicable payment provider to process the transaction.
Payments may be processed by third-party payment service providers.
Where payment information is processed directly by a payment provider, we do not directly store complete payment card details.
8. Product Availability
All products are subject to availability.
Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.
If this occurs, we will contact you and provide an appropriate solution, which may include:
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Offering an available alternative where appropriate;
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Cancelling the unavailable item; or
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Issuing a refund to the original payment method.
We will not substitute a materially different product without your agreement.
9. Order Processing and Delivery
Order processing times, estimated delivery times, shipping charges, tracking procedures, fulfillment arrangements, and procedures for delayed or lost packages are described in our Shipping Policy.
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, public holidays, or destination-specific logistics.
For the most current shipping information, please refer to our Shipping Policy.
10. Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error in your delivery information, please contact us as soon as possible at:
We will make reasonable efforts to assist with address changes before the order enters processing or shipment preparation, but changes cannot always be guaranteed.
If a shipment cannot be delivered because incorrect or incomplete information was supplied by the customer, additional shipping costs may apply where permitted by law.
11. Order Cancellations
Cancellation requests should be submitted as soon as possible.
Orders may be cancelled before they enter the processing stage.
Once processing or shipment preparation has begun, cancellation cannot be guaranteed. Orders that have already been dispatched must instead follow the applicable return process.
To request a cancellation, please contact:
If an eligible cancellation is successfully completed, any applicable refund will be issued to the original payment method.
For complete cancellation rules, please refer to our Return & Refund Policy.
12. Returns and Refunds
Return eligibility, return procedures, return shipping responsibilities, damaged or incorrect product claims, and refund processing are governed by our Return & Refund Policy.
Customers should contact us before returning any product unless otherwise stated in the applicable policy.
Please do not send a return to our business registration address or any other address without first receiving the appropriate return instructions from our customer support team.
13. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact:
Please provide:
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Your order number;
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A description of the issue; and
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Photos or videos where reasonably necessary to verify the problem.
After reviewing the request, we will provide an appropriate replacement, refund, or return solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Where the issue results from our fulfillment error or a qualifying product defect, the customer will not be responsible for unreasonable costs associated with resolving the issue.
14. Taxes, Duties, and Import Charges
Depending on the destination and applicable law, an order may be subject to taxes, customs duties, import charges, or other government-imposed fees.
Where such charges are collected by us at checkout, they will be displayed before the purchase is completed.
Where additional charges are imposed directly by customs authorities, carriers, or government agencies after shipment, responsibility for those charges will depend on applicable law and the terms disclosed during checkout.
We do not intentionally misrepresent the origin, value, or nature of shipments for customs purposes.
15. Promotions and Discount Codes
Promotional offers, discount codes, coupons, and special pricing may be subject to additional terms displayed at the time of the promotion.
Unless otherwise stated:
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Promotions have no cash value;
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Certain products may be excluded;
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Discount codes may be limited in use; and
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Multiple offers may not be combined.
We may modify or end promotional offers where reasonably necessary, provided that doing so does not unlawfully affect orders already accepted.
16. Fraud Prevention
We may review orders for fraud prevention and security purposes.
Where an order appears suspicious, unauthorized, or inconsistent with normal purchasing activity, we may request additional information or delay, restrict, or cancel the transaction where reasonably necessary and permitted by law.
17. Consumer Rights
Nothing in these Terms of Purchase is intended to exclude, restrict, or limit any consumer protection rights or remedies that cannot lawfully be excluded.
Where mandatory consumer protection laws provide rights that are more favorable than these Terms, those mandatory rights will apply.
18. Relationship With Other Policies
These Terms of Purchase should be read together with our:
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Terms of Service;
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Privacy Policy;
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Shipping Policy; and
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Return & Refund Policy.
If our Shipping Policy or Return & Refund Policy contains a more specific provision concerning shipping, cancellation, returns, or refunds, that specific policy will apply to the relevant matter to the extent permitted by law.
19. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes to our business practices, Site operations, or legal requirements.
The current version will be published on this page.
Changes will not retroactively remove rights relating to orders already accepted where such rights are protected by applicable law.
20. Contact Information
If you have questions regarding an order, payment, shipping, cancellation, return, refund, or these Terms of Purchase, please contact us:
Brand Name: Olyveixa
Legal Company Name: Henan Songshuai Lingxuan Technology Co., Ltd.
Customer Support Email: service@olyveixa.com
Business Phone: +86 371-86199898
Business Address: Room 1109, 11th Floor, Building D, No. 65 Yuanhang Road, Zhengzhou Airport Economy Zone, Zhengzhou City, Henan Province, China
Olyveixa is a brand owned and operated by Henan Songshuai Lingxuan Technology Co., Ltd.